Question 1

I left my wallet/coat behind in the venue last night, how can I get it back?

Accepted Answer

Come into the Union Bar on the second floor of the Student's Union during normal opening hours (11.30am-1am, Mon- Fri, or 4pm-9pm Sat and Sun) and a member of staff will assist you.

Question 2

[gig name] is sold out. Do you have any tickets in reserve?

Accepted Answer

Generally, once a gig is sold out, no further tickets are released by us. In the unlikely case that extra tickets become available, we will advertise it via our social media channels and put them on general sale.

We cannot respond to individual requests for tickets for sold out events.

Question 3

Is the venue Wheelchair accessible?

Accepted Answer

Yes, Mandela Hall is located on the ground floor of the new Student's Union building and wheelchair access is available from the Elmwood Avenue entrance.

For pre-sold events, we give priority entry to wheelchair users, so please show up ahead of the general admission time and approach a member of our staff for assistance.

Our full accessibility guide is available here.

Question 4

Where can I find stage times for events?

Accepted Answer

We do not publish stage times for events. The doors time for this show is stated on your ticket, and we encourage ticket-holders to arrive at the venue in adequate time to allow for potential entry queues, and to use venue facilities like WCs, cloakroom and bar, before the show starts

Question 5

Where can I buy tickets?

Accepted Answer

Tickets for all our shows are available via our listings at mandelahall.com

Question 6

Where can I find out what is on?

Accepted Answer

You're already in the best place! Our website, mandelahall.com, lists all upcoming events. You can also follow our social channels, @mandelahall, and sign up to our mailing list for the latest gig news, competitions and more.

Question 7

Can I bring in my own food/drink to an event?

Accepted Answer

Unless it specifically says so on your ticket, no.

Question 8

Can I buy tickets from third-party resellers?

Accepted Answer

We would advise customers against buying from any other ticketing agent or reseller other than those listed on our website. We cannot guarantee the validity of tickets bought through third-party resellers.

Question 9

What can I do if the event is rescheduled?

Accepted Answer

If an event is rescheduled, you will be offered access to the rescheduled event using your original ticket for no extra charged. If the rescheduled date is unsuitable, refunds will be available from point of purchase.

Refunds cannot be issued via the mandela hall contact form or social media channels.

Question 10

What can I do if the event is cancelled?

Accepted Answer

If an event is cancelled, you will be entitled to a refund of the ticket price unless otherwise stated by your point of purchase.

Refunds cannot be issued via the Mandela Hall contact form nor social media channels.

Question 11

Will the show start at the time listed on the website?

Accepted Answer

Show times are sometimes only finalised in the weeks or days before the event. In order to maintain 100% accuracy and ensure no one misses an event, the listed time is the door time rather than the show time. Arriving at the door time ensures that you will not miss any of the show. We do not publish show times on our website or social media.

Question 12

I've misplaced my ticket for an upcoming gig, what can I do?

Accepted Answer

We are not liable for any tickets that have been misplaced, damaged or stolen. For electronic tickets, make sure your tickets are accessible and that your device is fully charged before trying to gain entry. We are not liable for electronic tickets that cannot be accessed.

Question 13

What are the ticketing terms and conditions?

Accepted Answer

Ticketing terms are conditions may vary from one event to another. Check your ticket for complete terms and conditions.

If you have any further ticketing questions, contact your point of sale.

Question 14

Can I use my mobile phone to capture images or videos?

Accepted Answer

Yes, unless otherwise signposted or indicated on your ticket, but please ensure you're not obstructing the view of other attendees.

Flash photography is not permitted.

Question 15

Are smart glasses or recording eyewear allowed inside Mandela Hall?

Accepted Answer

No. To protect the privacy of our patrons, artists, and staff, Smart glasses (such as Ray-Ban Meta, camera-equipped glasses, or any wearable tech capable of secret recording) aren’t permitted inside the venue.If you’re wearing smart glasses, you’ll be asked to switch them off and store them before entering. Anyone using them to record or stream inside the venue may be asked to stop and secure the device, or be removed from the premises.Standard prescription eyewear is, of course, completely fine.

Question 16

Is there an age restriction?

Accepted Answer

Unless otherwise stated on your ticket, all shows are 18+ and you may be asked by security to verify your age.

Question 17

Do I need to bring ID?

Accepted Answer

Unless otherwise stated on your ticket, all shows are 18+ and you may be asked by security to verify your age.

You may be subject to a search in a manner permissible under law. Refusal to consent to this may result in denied entry.

Question 18

If a parent or other adult accompanies someone who is under 18, are they allowed in?

Accepted Answer

Unless otherwise stated on your ticket, our shows are strictly 18+ and, unfortunately,  no one under this age can be admitted, whether accompanied or not.

Question 19

Is my show seated or standing.

Accepted Answer

Comedy shows are generally seated, unless otherwise advertised. For live music, it varies, so check the gig listing on our site, or refer to the ticket listing.

In all cases, seating is unassigned.

Question 20

Is crowd-surfing or moshing allowed?

Accepted Answer

To keep you and other concert-goers safe, moshing and crowd-surfing is not allowed and offenders may be removed from the event without refund.

Question 21

Can I heckle at comedy nights?

Accepted Answer

We're fairly sure we're not as witty as you think you are. Heckling and persistent loud talking during comedy events is not allowed.

Verbal or other abuse to any comedian, staff member or audience member will result in you being asked to leave without refund.

Question 22

I was asked to leave an event by security. Can I have my money back?

Accepted Answer

No.

Question 23

Is there a bar?

Accepted Answer

For the majority of our shows, a bar will be open. There is a bar inside the venue and one in the entrance foyer. Sometimes a performer will request that the bar inside the venue is closed for the duration of their performance.

Question 24

Do you accept cash at the bar?

Accepted Answer

Mandela Hall is a cashless venue. We accept card, contactless and phone payments only.

Question 25

How can I hire the Mandela Hall?

Accepted Answer

For all booking enquiries, please use our contact form. Booking requests cannot be made through social media.

Question 26

How can a band go about playing LEVELS local music showcase in Mandela Hall?

Accepted Answer

Fill in the form on our LEVELS page and it will be sent straight to the LEVELS booking team.

FAQs